-Award based on a survey conducted by an International institution for passengers who used the airport last year;
MAARUFU MOHAMED-GOLFNEWSLINKS;
Mombasa’s Moi International Airport has been recognized for the third time as the Best Airport in Africa for its outstanding customer service which processes traffic below 2 million.
The award that named the Mombasa-based airport the best in the Continent was issued by the Airports Council International (ACI World) which is an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys.
“The prestigious Airports Council International (ACI World) has awarded Moi International Airport (MIA), Mombasa, the 2023 Best Airport by Size and Region in the Under 2 million Passenger per Year category for Africa.ACI World’s ASQ Awards are an annual celebration of excellence in airport customer Experience, gauged through Departure and Arrival Surveys, “Said part of the Statement from ACI World.
Since its inception in 2006, the ASQ program has solidified its reputation as the leading airport passenger satisfaction benchmark, with participation from more than 400 airports in 109 Countries.
ACI World Director General, Luis Felipe de Oliveira noted that the international body commended the efforts of the Kenyan airport by ensuring that customers get quality services, noting that Kenya was becoming a benchmark for others globally.
“This strategy will place Kenya as the benchmark for quality customer experience globally. We congratulate the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,” said Oliveira.
Kenya Airports Authority Acting Managing Director, Henry Ogoye said the award was based on a survey conducted by the International Institution for passengers who used the airport last year and were done upon arrival and departure at the airport.
“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category, “said Ogoye.
Ogoye said that this is the third time after 2021 and 2022, the Mombasa-based airport has won the prestigious award and KAA has affirmed to travelers that it would continue implementing measures that ensure customers get the world-class experience they deserve.
Also named alongside the Kenyan airport were Abeid Amani Karume International Airport (Zanzibar, Tanzania) and Ivato International Airport (Antananarivo, Madagascar).
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